Payment & Billing Issues

Payment Failed

Common Causes: 

- Insufficient funds 

- Card declined by bank 

- Expired card 

- Incorrect CVC 

- International cards blocked 

Solution:

1. Check card details are correct 

2. Contact your bank to authorize 

3. Try different card 

4. Use PayPal if available 

5. Contact support for manual payment

Subscription Active But No Access

Solution:

1. Log out completely 

2. Clear browser cache 

3. Log back in 

4. Check `/account` page for status 

5. If still not working: Contact support 

Charged Twice

Solution:

1. Check bank statement for duplicate charges 

2. One may be pending authorization (not actual charge) 

3. Wait 24 hours for pending charges to clear 

4. If genuinely charged twice: Contact support immediately 

5. Include transaction IDs