Login Issues

Invalid Username or Password

Solution:

1. Verify username/email is correct

2. Check password (case-sensitive)

3. Try "Forgot Password?" link

4. Clear browser cache

5. Try different browser

Account Locked

Solution:

1. Too many failed login attempts

2. Wait 15 minutes

3. Try again

4. Or use "Forgot Password?" to reset

Can't Receive Password Reset Email

Solution:

1. Check spam/junk folder

2. Wait 5-10 minutes for delivery

3. Verify email address is correct

4. Try different email provider if possible

5. Contact support if still not received